Frequently Asked Questions
Everything you need to know about shopping with Wellness Warehouse South Africa
What are your delivery timelines across South Africa?
We offer nationwide shipping. Delivery typically takes 2-4 business days for major hubs like Johannesburg, Cape Town, and Durban, and up to 7 business days for outlying areas.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand charts to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Instant EFT via PayFast, and buy-now-pay-later options like PayJustNow and Mobicred.
Are your clothing materials sustainably sourced?
Yes, as part of our wellness mission, we prioritize eco-friendly fabrics such as organic cotton, hemp, and recycled polyester to ensure our fashion is kind to both you and the planet.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email and SMS with a tracking number and a link to monitor your parcel's journey.